Frequently Asked Questions about credit card payments

How can I start using the information from the trade register? TES 
The first thing you have to do to get access to the trade register is to apply for an access code. You need to provide this code every time you visit our website to consult business information, such as a business extract. To apply for a (free) access code you need to fill out an application form. The moment you have completed the form you will receive an e-mail with your access code. Then you will have to make a deposit payment with your credit card. 

I have forgotten my password!? Help!
If you have lost or forgotten your password, please click here. Then enter the information required at ´Wachtwoord kwijt´:

1. Check the radio button "niet-inschrijfplichtig" when you have a company, check the button "particulier" when you are a private person.
2. Enter your accesscode and e-mail address (if you have forgotten your access code, you need to contact our customer service at +31 348 426276).
3. On the next page, enter the answer to your personal question (you registered this question when you filled out your application form for an access code).
   You will receive a new password by e-mail. You can only use this password once. After you log on, you will need to change your password immediately.
   screenshot

   screenshot

   How do I make a deposit payment?
   You can make a deposit payment by going to chapter ´Uw persoonlijke pagina´ and click on ´Ga nu naar uw persoonlijke pagina´. If you´re not logged in, you´ll need to do so now (simply fill out your access code and password).

   To make a deposit, please click on ´Tegoed storten´.

   screenshot

   You can fill in the amount of credit you wish to deposit, with a minimum of €5,00.

   When you have filled in the amount of credit, please click on ´storten´.
   (Please note that in the example-screenshot below, tax is shown at 19%. However, if you filled out the Form for foreign companies and entered your VAT-number, tax will be at 0%.)

   screenshot

   At that moment you enter the secured pages of BNG (Dutch bank) and you need to follow the next procedure:

   1. Choose the preferred credit card (Mastercard, VISA) by clicking on the sign. The option ´Rabobank Internet bankieren´ is only relevant if you have a Dutch bank account at the Rabobank.
      screenshot
   2. Enter your credit card number, the expiration date and the CVC2 code (only applies for Mastercard). Click on "verder" to continue.
      screenshot
   3. The last step is to agree with the payment. When you click on ´Akkoord´ you agree to the deposit payment. You´ll be referred to a web page where you find a confirmation.
      screenshot

      The moment you have made a deposit payment, you can start using the information from the trade register. You´ll be notified when your credit runs out.
      screenshot
      You can make another deposit payment by following this procedure.

      How can I check my credit?
      To check your credit, please go to chapter ´Uw persoonlijke pagina´, click on ´Ga nu naar uw persoonlijke pagina and´ and then on ´Huidige tegoed bekijken´.

      screenshot

      Will I be charged for using my credit card?
      No, you don´t have to pay anything for the use of your credit card. The money you agree to deposit, can be used entirely for the information from the trade register.

      Will I receive an invoice?
      Yes, for every deposit payment you make you will receive an invoice. Of course you can check your deposits on the receipt of you credit card.

      How can I get an overview of the previously ordered information?
      To get an overview of the information you have looked up from the trade register, you can go to ´Uw persoonlijke pagina´ and click on ´Ga nu naar uw persoonlijke pagina´. Then click on ´Bestedingenoverzicht´ and you get a complete overview of the previously ordered information.

      screenshot

      Can I use my credit card for every product from the trade register?
      Credit card payment is available for everything except for business extracts on paper, that can be ordered by fax or mail (´per post/fax´) and the selection of business addresses for mailing lists.