Frequently asked questions about your account and access code

Access code

How do I request an access code?

Request your access code directly (in Dutch). You need an access code to order products from the Business Register and to file your business’s annual accounts online.

Tip: you do not need an access code to order a paper or digital certified KVK extract. You can then pay directly via iDEAL or by credit card.

Why can I not log in with my access code and password?

If you cannot log in with your access code and password:

log in to the Business Register page (in Dutch);
check that you have entered the access code correctly;
check that Caps Lock is not on when you type your password;
request a replacement password (in Dutch) and use it to log in.

If you get an error message or none of the above suggestions solve your problem, contact us.

I lost my access code/password. What should I do?

Find the situation that applies to you below. We will then restore your access to the Business Register as soon as possible.

I lost my password (in Dutch).
I lost my access code. For security reasons, you can only request a new access code.
I do not have an access code yet and want to request an access code.

How much does an access code for the Business Register cost?

The access code for the Business Register Online is free. You only pay for the products you order.

Filing annual accounts with an access code is free.

Request an access code

How can I request an extra access code for my business?

You can request several access codes for your business. Request an additional access code (username) directly. At step 2 (‘Betalingskenmerken’ – payment features), you will see the message that there is already an access code for your business. You may ignore this message.

I did not receive the password for my access code. What should I do?

Check if the email is in your junk or spam folder. If you did not receive the email, contact us. We will re-send your password.

You will receive your password via email immediately after requesting an access code. You will receive your access code in a separate email or by post. This may take a few days.

Where do I find my own registration details when I am logged in?

You will not find your own registration details or a KVK Extract for your own business on your personal page. You can request a KVK Extract for your own business.
If your business is an 'eenmanszaak' (sole proprietorship), you can log in to My sole proprietorship with your DigiD to see your details free of charge.

My KVK

What can I do with a My KVK account?

In My KVK ('Mijn KVK'), you can File financial statements yourself (for small businesses), prepare and upload XBRL annual accounts (for medium-sized businesses), and scan documents. You also have free access to the KVK Business Challenge. Here you can participate in monthly challenges where you share innovative solutions.

You can view and manage your My KVK settings.

You cannot order Business Register products from a My KVK account yet.

How do I create a My KVK account?

You can use My KVK to create an account online. To create an account, you need a valid email adddress. We also ask you for your first name and surname, so we can address you in our communication.
You will receive an email to activate your account within half an hour. If you have not received the link, check your junk folder.

I forgot which email address I used to create My KVK.

Try to create a new account with the email address you want to use. If that does not work, use the forgotten password option to set a new password.

How do I delete a My KVK account?

You can do this yourself.

Go to My KVK
Log in with your email address and password
Under ‘Account’, choose ‘Settings’
On the ‘Settings’ page, choose ‘Delete login details’
You must confirm your choice
Enter your password again
Click to confirm that you want to delete your account.

Your account has now been deleted. You no longer have access to My KVK.

Where do I find my own registration details when I am logged in?

DigiD

I do not have a DigiD. How do I apply for one?

You can apply for a DigiD via www.digid.nl. You need to have a citizen service number (BSN) and the Dutch nationality, or that of another country inside the European Economic Area (EEA). Do you live outside the Netherlands? The Nederland Wereldwijd website explains how to apply for a DigiD abroad.

I cannot log in with my DigiD, now what?

If you cannot log in with DigiD, it could be because of:

Wrong username or password: check that you are using the correct details. Pay attention to uppercase and lowercase letters.
Your DigiD is not activated. First activate your DigiD with the activation code you received by letter in the mail.
Your DigiD is blocked. Wait until the block is lifted and try again (after 15 minutes).
Your DigiD has expired, because you have not used it for 3 years. Apply for a DigiD again.

Order overview

Where can I see my orders?

You can find your orders under Mijn account (My account, in Dutch):

Click on ‘inloggen’ (log in – top right);
Select ‘Handelsregister’ (Business Register);
Enter your access code and password;
Select the period next to ‘Bestellingen’ (Orders).

You will immediately see which products you have ordered.

If your organisation has several login codes, there will be one main account and one access code, which you can use to request the full list of login codes. Above the table, you will see which members of your organisation can view these details. If you do not know which is the main user’s or administrator’s access code, please contact us.

How do I put my order summary in an Excel file?

You can export your orders in 'Mijn account' to an Excel file, or another program:

Click on download
Download the order overview
You will receive a CSV file
How to open the CSV file in Excel or another program depends on the software version.

Below are the most common steps within Excel:

Open the file
Select column A
Select Text to columns (usually on the 'data' tab)
A help window opens
Choose separate > next
Celect comma > next
Select finish

I have not received the product I ordered from the Business Register. What now?

Did you expect to receive the product by email? Check if the email is in your spam or junk folder. Did you order the product today using an access code? Please order the product again. We will not charge additional costs in this case. Did you order the product before today and paid with iDEAL or credit card? If so, please contact us.

The invoice I received shows a total amount. Can I see a breakdown of the products I have ordered?

You will find a list of your orders under My account:

log in to My account with your access code and password;
click on the link for Orders;
you will now be able to see a list of your online orders. You can filter the list by period;
you can also download it.

If your organisation has several login codes, you will only be able to use the login code for the main user or administrator to view the list. You will see this access code or its reference under (Orders).

If you do not know which code is the access code for the main user or administrator, you should contact us.