Questions about our website

You can visit on a pc, mobile phone, or tablet. While using our website, you may encounter some problems. To help you, we have listed the answers to the questions most frequently asked on this page.


  1. Are you working on a mobile device, such as a phone or tablet? The KVK website does not function fully on mobile devices. Use a laptop or pc to fill out the form.
  2. Is that not the solution? Check how up to date your browser is. Our website performs best in Edge, Chrome, Firefox, or Safari. Not sure which browser you are using? Check it on
  3. Still no joy? Delete all cookies from your browser: Cookies ( and make sure that both javascript and cookies are enabled in your browser.
  • Did you disable cookies for You cannot log in without cookies. You need to enable at least the functional cookies: Cookie settings
  • Is the option javascript disabled in your browser? Our website will not function optimally unless you enable javascript. 
  • Find more answers under the Account and access code ( 

There are several reasons why you see an error message when logging into DigiD,

The DigiD app disconnects if you are inactive for 15 minutes or more. Try to log in again.

Are you still unable to connect? Then go to the DigiD website for more information. There you can check if there is a problem. And you can read more about possible solutions.

If logging in with DigiD continues to fail, please see Logging in with DigiD app or Logging in with SMS verification.

Is it still not working? Watch the DigiD tutorial videos.

Check the DigiD website and view the steps you can take to solve the problem. 

Your browser is probably blocking the Business Register product. 


  • Try using a different browser. 
  • Allow popups in your browser settings. 
  • Go to, click on Login and choose Handelsregister (Business Register) directly. Order the products after logging in. 
  • Empty your browser cache.
  • Log in on a different device, a laptop or desktop computer for example. 
  • Open a private window in your browser (your search history will not be saved). 

Is it still not working? Contact us