Apply for an access code to order KVK products

Choose the situation that applies to you below. 

• Have you lost your password? If so, request a new password (in Dutch).
• Have you lost your access code? For security reasons, you can only request a new access code. You will receive a password at a later date.
• Have you lost both your password and your access code? For security reasons, you can only request a new access code. You will receive a password at a later date.

You cannot block or close an access code yourself. Contact KVK and we will either suspend or close the account. If we suspend it, we will temporarily deactivate your account. If we close it, we will delete the account.

Does your company or organisation have a KVK account manager? Send an email to account@kvk.nl. Please include the access code, your first name and surname, your email address, the trade name, and KVK number of your business or organisation in the email. Please also state why you wish to deactivate or block the access code. We will then get in touch with you.

If you are unable to log in with your access code, please check the following:

• Have you entered your access code correctly? Check the numbers and letters, such as 0 (number) and O (letter), 1 and I (capital I) and l (lowercase l). Also check the Caps Lock key when entering your password. Your access code begins with W.
• Are you logging in on the correct page? For example, ‘Order extract’ or ‘File the financial statement’?
• Check that you have paid all invoices. Have you not yet paid an invoice from the KVK following a reminder? If so, we will block the access code for your KVK account. Only once you have paid the invoice will the KVK reactivate the access code. Please contact us after payment.
• Is the access code linked to a branch or business? If so, you can no longer use the access code if that branch or business has been deregistered. We will therefore close the KVK account. You cannot request a new access code for that branch or business. Please contact the KVK.

Still unable to log in? Request a replacement password and use it to log in. Use the email address you used when requesting the access code. You can only change your password if you know your current password or if you have received a replacement password. Go to Log in > Order extract. On the My Account page, select My details > Change password or Wijzig wachtwoord.

There are 5 potential reasons:

1. Your organisation or company has its own account manager at KVK

A number of large companies or organisations have an account manager at KVK. They can only request the access code via a specific KVK department. Check with your colleagues to see if this applies to your company or organisation. 

2. There is a technical fault

If you see the message Technische storing (Technical fault) when requesting the code, please Contact KVK.

3. The company has a foreign establishment

Sometimes it is not possible to link a KVK account to a foreign establishment. Please Contact KVK.

4. An establishment or business has closed

Are you requesting an access code for an establishment or business of a company or organisation? You cannot obtain an access code for that establishment or business if it has closed. Please Contact KVK..

5. You have not paid a reminder

Do you already have an access code but want to request a new one? This is not possible if you are behind with payments for KVK invoices. If you do not pay an invoice after receiving a reminder and a final notice, we will block the access code. Only once you have paid that invoice will KVK reactivate the access code. You will not need to request a new one, but please do contact KVK once you have paid all outstanding invoices.

Are you unable to order a product from the Business Register? This may be due to maintenance or a technical fault. We will post a notification about this on our website.

Is there no notification on the website? Please contact the service centre.

Do you want a refund of the credit pn your KVK account? Use the refund form (in Dutch).

How you change the invoice address depends on how you receive your invoices.

Invoices by post

We use the visiting or postal address of your company or organisation’s registered office, as listed in the Business Register, as the billing address. We usually update the billing address automatically when you notify us of a change of address for your company or organisation. 

We do not update the address automatically if you have two different addresses listed in the Business Register: a postal address and a visiting address. If, for example, you notify us of a change to the visiting address, the postal address will not be updated accordingly.

You can notify us of a change of address  via My KVK.. If we have not updated the billing address, please report this via 'stel een vraag online' (ask a question online, in Dutch). Select Bestellingen en facturen (Orders and invoices). Enter the new and old billing address.

Digital invoices

Do you receive your invoices digitally and has your email address changed? From the email you received with your invoice, go to the payment portal. Under contact details, you can change the email address. You will receive a confirmation of this on your old email address.

That depends on your payment method. Have you opted for direct debit? If so, you can view all invoices from 31 May 2025 onwards by logging in to the Payment Portal. You can do this via the link in the emails you receive containing your invoices. 

You can request invoices from before that date via 'stel een vraag online' (ask a question online, in Dutch). Enter the invoice number and your company or organisation’s details there. You will receive the invoice in PDF format via email.

If you have not opted for direct debit, please request a copy of the invoice via 'stel een vraag online' (ask a question online, in Dutch). Enter the invoice number and your company or organisation’s details there. You will receive the invoice in PDF format via email. Please note that we can only send an invoice for the top-up of your credit balance, not for every order you place thereafter.

If you pay for your order directly with iDEAL or by credit card, it is anonymous and we cannot send you a copy of the invoice. You can use the bank or credit card statement as proof of payment. The product is exempt from VAT (Belastingdienst, in Dutch).