How to do a SWOT analysis in 5 steps

A SWOT analysis is a fast way of finding out where opportunities lie for your company and what requires extra attention. Using a table to list strengths and weaknesses of your company, and setting them off against the opportunities and threats in the market, you get a clearer view of what you need to focus on. This article outlines the 5 steps for doing a SWOT analysis, and determining the best marketing strategy for your company.

Doing a SWOT analysis is part of your market research and gives direction to your marketing strategy for the coming period. It is a summary of your internal and external analysis. In a table you set off the internal strengths and weaknesses of your company against opportunities and threats from outside. When making the analysis, try to look at your own company as objectively as possible. What are you doing well? What can you improve? And how do you deal with external factors that may threaten success?

1. Internal analysis

Start by naming the strengths and weaknesses of your company. For strengths, check what you do better than your competitor. And for weaknesses, find out where your competitor is more successful. Look objectively at past results, your personnel, your product or service, your customers, your finances and your marketing department. Have several people participate in the discussion and assess whether something is a strength or a weakness.

Example: Jennie's Bookstore

Let's take Jennie's Bookstore as an example. This bookshop has been on the outskirts of the city since 1986. 

Strengths: an extensive range, customer-friendly staff and a reading table with coffee and tea (and biscuits!) that attracts additional customers. 

Weaknesses: the children's book department is too small, a shortage of staff and the fact that your most experienced staff member is about to retire.

2. External analysis

Next, determine which environmental factors are opportunities (opportunities) or threats (threats) for your company. These are external factors, which means that they would also exist if your company did not exist. Take a good look at the developments in your industry, your customers and your competition. But also political and legal developments that affect your market. KVK offers various tools, such as the export or location scan that can help you with this. 

Back to Jennie's Bookstore

How does Jennie's Bookstore stack up in the opportunities and threats department?

Opportunities: there is a new housing development just around the corner that may bring more young families to the store. And there will be a school in the area you can sell study books to.
Threats: the online store that sells below your price and delivers to your home, and a competitor in a nearby shopping centre.

3. SWOT table

Now put all strengths and weaknesses of both the internal and the external analysis in a table. On the left side, put strengths and opportunities. These are the positives. On the right side, put weaknesses and threats. These are the negatives. Your table will look like this:

SWOT-analysis example

Fictitious example of a SWOT analysis (source: KVK)

Should Jennie's Bookstore go online?

To continue with the Jennie's Bookstore example: you can stay ahead of competitors by recruiting staff and expanding your children's department. Especially now that the school is also becoming an important customer. And think of setting up a website with a delivery service if you notice that customers are not taking the time to come to your store.

Tips

  1. Make the SWOT analysis with a team from different disciplines. Also involve outsiders to avoid tunnel vision.
  2. Name a maximum of three strengths, weaknesses, opportunities and threats. Choose the points that are most important or most distinctive to your customers.
  3. Formulate the points as concretely as possible. For example, instead of 'good location', choose 'location in a vibrant city centre'.

4. Confrontation Matrix

You can go one step further when doing a SWOT analysis. By giving the points in your SWOT analysis a relative weight and comparing them. We call the outcome of this a confrontation matrix. This matrix confronts the most important strengths and weaknesses of your company with the most important opportunities and threats from the market. It shows you the connection between your company and the market. This way you can work out your marketing strategy. 

In a matrix you put the most important strengths and weaknesses against opportunities and threats. You then assess the effect of each opportunity and threat for each strength: from very promising (++), neutralising (0) to very threatening (-). If something has no effect, do not enter anything. Do the same for the weaknesses. You calculate the total score, so that the most important relationships emerge.

confrontation matrixFictitious example of a confrontation matrix (source: KVK)

5. Determine conclusion and strategy

Mark the most striking relationships from the confrontation matrix. Then consider which actions can help your company. 

Jennie's Bookstore, once more

How can Jennie's Bookstore make better use of its appealing reading table? How can the bookstore deploy its customer-friendly staff to cope with the web store with delivery? By formulating these action-oriented questions, your competitive position becomes clearer. Based on this, you determine how your company deals with factors (opportunities and threats) that you have no influence on. 

Choose the right strategy for your business

No two businesses are the same. You need to decide which strategy will work best for your business. These are 4 strategies you can choose, but you may decide upon a mix of two or more:

  • Grow by utilising your opportunities and strengths.
  • Defend against threats by facing them, using your strengths.
  • Improve your weaknesses, so you take advantage of opportunities.
  • Withdraw because the threats respond exactly to your weaknesses.
Doing a SWOT analysis is a commonly used method. There is also the SOAR analysis, a model that has a more positive focus on the strengths, opportunities, aspirations (ambitions) and results (results) of an organisation.
InfoPage