Invoices and payments

Use 'stel een vraag online' (ask a question online, in Dutch) to request a copy of an invoice, quoting the invoice number and entering your business details. A pdf copy of the invoice will be sent to the email address you have specified.

If you pay for your order directly with iDEAL or by credit card, it is anonymous and we cannot send you a copy of the invoice. You should use the bank or credit card statement as proof of payment. The product is exempt from VAT (Belastingdienst, in Dutch).

Digital invoices

If you want to make sure you never lose an invoice again, switch to digital invoices to receive your invoices by email.

Yes, you can. Go to request digital invoices (in Dutch) and fill in the online form.

You can ask us via email or a letter whether there are any outstanding invoices. You can do this as an owner, partner, or director. An administrator can also do this on behalf of a client. 

Submit a request

You can make a request in 2 ways:

1. Send an email to debiteuren@kvk.nl
2. In writing to: KVK, t.a.v. Afdeling debiteurenadministratie, Postbus 48, 3500 AA Utrecht

In the request you state:

• who is making the request (e.g. the administrator) and the email address, and as many other details as possible, such as:
• which company it concerns (company name and KVK number)
• name of the business owner with initials and date of birth
• the address of the company
• invoice number

We will respond by email within 2 weeks.

You have 28 days to pay our invoices. This is in accordance with article 3:4 of the Financial Commercial Register Decree 2014.

Reminder

If we have not received your payment after 28 days, we will send you a payment reminder. You will then have another 14 days to pay the invoice.

Payment demand

Have we still not received your payment? In that case, you will receive a payment demand. This is called an aanmaning in Dutch. Your invoice total will be increased by €9 to cover costs, in accordance with Article 4.113 of the AWB. You then have another 14 days to pay the invoice.

Claim

If you still do not pay after the demand, we will give the claim to debt collection agency Syncasso. You must pay all costs for the measures needed to get the amount paid.

Automatic direct debit

We will attempt to collect the amount automatically 1 time. Does that not work? Then the above steps will follow.

You will find a list of your orders under My account:

• log in to My Business Register with your access code and password;
• click on the link for Orders;
• you will see an overview of your online orders. You can filter the list by period;
• you can also download it.

Does your organisation have several login codes? You will only be able to use the login code for the main user or administrator to get the overview for all login codes.

If you do not know which code is the access code for the main user or administrator, you should contact us.

You will not receive an invoice for orders of extracts that you pay directly with iDEAL or credit card. KVK does not store your data, and its products and services are exempt from VAT. Therefore, you will not receive an invoice from us.

You can view the details of the payment in your bank or credit card statement. You can use this as proof of payment.

Would you like to receive an invoice for future purchases? Request a free access code and choose direct debit (‘automatische incasso’). You will receive a monthly invoice to pay for your purchases.

Go to Invoices from KVK to see examples of the invoices, payment reminders, and demands you might receive from us. Find out which details are shown on our invoices.

Read all the information (in Dutch) about the bank details (bank account, bank name, IBAN) of the Netherlands Chamber of Commerce KVK and look at examples of the invoices we send out.

If there has been a double payment, the excess amount will be refunded.

Automatic direct debit

Was your invoice automatically debited from your account? And did you also pay it manually? We will refund this at the end of the statutory refund period. This is 56 days from the collection date.

No direct debit

If it is not a direct debit, but you have transferred the invoice to us twice? Then you will receive the amount back in your account after 1 to 2 weeks.

Request an earlier refund

Do you want the amount to be refunded sooner? Please contact your bank.

Yes, your unused KVK credit can be refunded. KVK will eventually discontinue credits as a payment method. So we recommend taking this into account when you purchase credit. 

You have received a letter from Syncasso because an invoice has not been paid. If you do not pay an invoice, we will first send you a reminder, and then a demand letter. We then ask the debt collection agency Syncasso to help us recover the debt.

Contact

Do you have any questions about this invoice? Read the instructions in the letter, email, or text message you received. Or contact Syncasso directly with your questions.

Login to Syncasso's 'Mijn Dossier' (in Dutch) to upload your proof of payment. The letter, email, or text message you have received comes with instructions on how to do this. If you have any questions, contact Syncasso. They will handle your questions. 

Changing your bank account number can only be done when you are logged into your account (in Dutch). Log in to Mijn Account with your access code and password. When changing your bank account number, enter the full IBAN number.

Go to 'stel een vraag online' (ask a question online, in Dutch). Choose the subject 'Bestellingen en facturen' (Orders and payments). Enter the details of your business and the names of the previous contact person and the new contact person.

How you change the invoice address depends on how you receive your invoices.

Invoices by post

Your invoice address is always the registered office or postal address of your business or organisation, as shown in the Business Register. We usually change the invoice address automatically if you notify us that the address of your business or organisation has changed. You can do this via My KVK or via Report a change.

Has the invoice address not been updated by us? Fill in the enquiry form on our website: 'stel een vraag online' (ask a question online, in Dutch). Select ‘Bestellingen en facturen’ (Orders and invoices). Enter the new and old billing address.

Digital invoices

Do you receive your invoices digitally and your email address has changed? Send an email to: debiteurenefacturatie@kvk.nl. Include the old and new invoice address, plus your KVK number.