Invoices and payments

That depends on your payment method. Have you opted for direct debit? If so, you can view all invoices from 31 May 2025 onwards by logging in to the Payment Portal. You can do this via the link in the emails you receive containing your invoices. 

You can request invoices from before that date via 'stel een vraag online' (ask a question online, in Dutch). Enter the invoice number and your company or organisation’s details there. You will receive the invoice in PDF format via email.

If you have not opted for direct debit, please request a copy of the invoice via 'stel een vraag online' (ask a question online, in Dutch). Enter the invoice number and your company or organisation’s details there. You will receive the invoice in PDF format via email. Please note that we can only send an invoice for the top-up of your credit balance, not for every order you place thereafter.

If you pay for your order directly with iDEAL or by credit card, it is anonymous and we cannot send you a copy of the invoice. You can use the bank or credit card statement as proof of payment. The product is exempt from VAT (Belastingdienst, in Dutch).

Yes, you can. 

Do you have an access code for accessing Business Register information?

Log into My account with your access code and click 'Digitale factuur aanvragen’ (request digital invoice). 
Please note: you do not receive invoices if your payment method is 'Vooraf betalen' (pay in advance).

Do you receive invoices for other products or services by post? Then there are three options:

•  Do you not have an access code? Apply for one. Once you receive the access code, log in to your My Account page. Then select 'Digitale factuur aanvragen’ (request digital invoice).
• Do you not want to create an account with an access code? Contact us. We will send you a one-time email that gives you access to the payment portal. Enter your email address in the contact details. You will then receive the invoices by email within two weeks.
• You can also scan the QR code on the invoice. This will take you to the payment portal. Enter your email address in the contact details. You will then receive the invoices by email within two weeks.

You can check that in the payment portal.

Do you receive invoices by email? Then you can use the 'go to payment portal' button to view the outstanding invoices directly. Please note: you will only see invoices from 31 May 2025 onwards.

Do you still receive invoices by post? Then you can request digital invoices via your account (in Dutch). You will receive the next invoice by email containing a button to the payment portal. Or contact us.
 

You have 28 days to pay our invoices. This is in accordance with article 3:4 of the Financial Commercial Register Decree 2014.

Reminder

If we have not received your payment after 28 days, we will send you a payment reminder. You will then have another 14 days to pay the invoice.

Payment demand

Have we still not received your payment? In that case, you will receive a payment demand. This is called an aanmaning in Dutch. Your invoice total will be increased by €9 to cover costs, in accordance with Article 4.113 of the AWB. You then have another 14 days to pay the invoice.

Claim

If you still do not pay after the demand, we will give the claim to debt collection agency Syncasso. You must pay all costs for the measures needed to get the amount paid.

Automatic direct debit

We will attempt to collect the amount automatically 1 time. Does that not work? Then the above steps will follow.

You can find an overview of your orders in My account. 

• Go to Log in and select 'Ordering products'.
• Enter your login code and password.
• Go to 'Orders' at the bottom right.
• Select the period.
• Click on ‘View orders’.
• You can also download the overview.

Does your organisation have multiple login codes? There is only one login code that allows you to view a list of all login codes. This is the code for the main user or administrator. If you are not sure which login code this is, please contact us.

No, you will not receive an invoice for orders of extracts that you pay directly with iDEAL or credit card. Your order for a Business Register extract is anonymous, so we cannot issue and invoice.

Proof of payment

Use the payment details on your bank or credit card statement as proof of payment. You do not pay VAT on KVK's products or services. 

Access code

Would you like to receive an invoice for future purchases? Request a free access code and choose direct debit (automatische incasso). You will then receive a monthly invoice.

Go to Invoices from KVK to see examples of the invoices, payment reminders, and demands you might receive from us. Find out which details are shown on our invoices.

Read all the information (in Dutch) about the bank details (bank account, bank name, IBAN) of the Netherlands Chamber of Commerce KVK and look at examples of the invoices we send out.

If there has been a double payment, the excess amount will be refunded.

Automatic direct debit

Was your invoice automatically debited from your account? And did you also pay it manually? We will refund this at the end of the statutory refund period. This is 56 days from the collection date.

No direct debit

If it is not a direct debit, but you have transferred the invoice to us twice? Then you will receive the amount back in your account after 1 to 2 weeks.

Request an earlier refund

Do you want the amount to be refunded sooner? Please contact your bank.

Yes, your unused KVK credit can be refunded. KVK will eventually discontinue credits as a payment method. So we recommend taking this into account when you purchase credit. 

You have received a letter from Syncasso because an invoice has not been paid. If you do not pay an invoice, we will first send you a reminder, and then a demand letter. We then ask the debt collection agency Syncasso to help us recover the debt.

Contact

Do you have any questions about this invoice? Read the instructions in the letter, email, or text message you received. Or contact Syncasso directly with your questions.

Log in to Syncasso's 'Mijn Dossier' (in Dutch) to upload your proof of payment. The letter, email, or text message you have received includes instructions on how to do this. If you have any questions, contact Syncasso. They will be happy to help you.

Do you already receive your invoices by email? Then go to the payment portal via the link in the email. Here you can remove the previous authorisation  and issue a new authorisation to pay new outstanding invoices. 

Do you have an access code for viewing data online?
Then log in with the access code and provide the new bank account number.

Do you receive invoices by post and do you not have an access code?
Send an email to debiteuren@kvk.nl and include:
- your KVK registration number
- your old IBAN
- your new IBAN
- name of the contact person
- phone number and email address of the contact person
 

Go to 'stel een vraag online' (ask a question online, in Dutch). Choose the subject 'Bestellingen en facturen' (Orders and payments). Enter the details of your business and the names of the previous contact person and the new contact person.

How you change the invoice address depends on how you receive your invoices.

Invoices by post

We use the visiting or postal address of your company or organisation’s registered office, as listed in the Business Register, as the billing address. We usually update the billing address automatically when you notify us of a change of address for your company or organisation. 

We do not update the address automatically if you have two different addresses listed in the Business Register: a postal address and a visiting address. If, for example, you notify us of a change to the visiting address, the postal address will not be updated accordingly.

You can notify us of a change of address  via My KVK.. If we have not updated the billing address, please report this via 'stel een vraag online' (ask a question online, in Dutch). Select Bestellingen en facturen (Orders and invoices). Enter the new and old billing address.

Digital invoices

Do you receive your invoices digitally and has your email address changed? From the email you received with your invoice, go to the payment portal. Under contact details, you can change the email address. You will receive a confirmation of this on your old email address.